Customer Care

We want to ensure everyone enjoys Castle Quay Shopping Centre - whether you live in the town, are here on business, visiting friends and family or just enjoying a night out. If there's anything we can do to improve your time in the town, please do get in touch via the contact page.

Housekeeping

We take great pride in maintaining levels of cleanliness throughout the shopping centre. We have a team of dedicated staff who work hard to ensure that whenever you choose to visit, you can enjoy your shopping experience at Castle Quay Shopping Centre.

Should you ever have cause to comment on our Housekeeping standards, we would like to hear from you. Only by requesting, receiving and acting upon our customers' feedback can we improve. Please email us giving us as much relevant information as possible ‐ including your name and contact telephone number ‐ and, if requested, we will get back to you as soon as we can. Alternatively, feel free to call us on 01295 256296.

Lost Property

If you lose any personal property whilst in the shopping centre, please notify us as soon as you can by calling 01295 256296 or email us giving us as much relevant information as possible ‐ including your name and contact telephone number ‐ and we will get back to you as soon as we can.

Security

The safety and security of our shoppers is paramount. We take great pride in the safe and secure environment we provide and our dedicated security team work hard to ensure that, whenever you choose to visit, you can enjoy your shopping experience at Castle Quay Shopping Centre.

Should you ever have cause to comment on our security standards, we would like hear from you. Only by requesting, receiving and acting upon our customers' feedback can we improve. Please email us giving us as much relevant information as possible - including your name and contact telephone number - and, if requested, we will get back to you as soon as we can. Alternatively, feel free to call us on 01295 256296.