Banbury shoe shoppers will today be invited into the Hotter store at Castle Quay Shopping Centre to join staff to celebrate the company’s success winning a Queen’s Award for Enterprise – the UK’s most prestigious business award.
“We’re delighted to celebrate this very special award with customers, we’ll all be wearing patriotic red, white and blue and we’re looking forward to sharing our news over a slice of cake!” said Store Manager Kerry Warren.
“We are a truly unique business; not only is our store one of 75 across the UK which is part of a multi-channel retail experience which includes a 120 seater customer service centre operating across multiple time zones, but our roots are in manufacturing and we make a pair of shoes every 20 seconds in our UK factory.”
The Hotter retail network has grown from five stores in 2010 to 75 by focussing on designing and delivering exceptional shoes and accessories, delivering stand-out customer service and creating comfortable, quality shopping environments.
The award is in recognition of outstanding success in international trade which has seen a growth in the company’s export earnings of 123% in the last three years as it has developed the Hotter brand in markets such as the USA, the Middle East and South Africa.
The manufacturing business was established by the parents of Stewart Houlgrave in 1959; he went on to create the Hotter brand in the 1990s with the aim of making stylish and ultra comfortable shoes for women and men. Hotter now employs over 1,300 people across the UK and, according to the British Footwear Association, is the UK’s biggest shoe manufacturer.