Privacy Policy

This policy covers our use of personal information that we collect when you use this web site. From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. Such services may include newsletters and competitions. By entering your details in the fields requested, you enable us and our service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information we will act in accordance with the UK Data Protection Act 1998 and aim to meet current Internet best practice.

  1. What Information is Collected?

    On certain pages of this web site, we may ask you to submit information about yourself such as your name, email address, postcode and telephone number. This information is stored in a database and only used for the purpose of its submission unless otherwise stated.

    This site also uses a tool that collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.

  2. Cookies

    For information about what cookies are and how we use them please see our cookies privacy page.

  3. Who Collects this Information?

    Destination CMS collects this information on behalf of the Castle Quay Shopping Centre. Destination CMS are located in Exeter, Devon, EX4 3SR.

  4. How Will This Information Be Used?

    The information will be used to allow us to respond to your queries. It will also be used to gather broad demographic information about users of the site. We may use it for marketing purposes, to send you details of special offers, promotions and services. We may send you a periodic newsletter. We may use the information to improve our web site, and to customise the web site based on your demographics.

  5. What Communication Can You Expect From Us?

    We may use your contact details (email address and/or home address) to send you a periodic newsletter, and information concerning special offers, promotions and services. (See further down the page for details on how to opt out of any mailings).

  6. With Whom May The Information Be Shared?

    Your information may be shared with third party service providers or agents acting on our behalf. These act as intermediaries only and do not retain your information. The information may also be passed to persons where required by law under a court order or subpoena.

  7. What Security Procedures Are In Place To Protect The Information Collected?

    We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.

  8. Opt-Out Procedure

    You may choose to modify or delete your personal information at any time. Additionally, you may choose to opt out of all further mailings.

    To change or delete your information, send us an email, with subject "Change Info" to this address: info@castlequayshopping.co.uk. To opt out of mailings, send us an email, with subject "Unsubscribe" to this address: info@castlequayshopping.co.uk

  9. Accessing Your Information

    You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected (We charge £10 for information requests). Please address requests to: Castle Quay Shopping Centre, Line 2, Town, County, PST CDE.

  10. Standard Competition Terms & Conditions

    Our website often hosts online competitions where we may ask for personal details from you. The following are the standard terms and conditions which apply to all of our competitions. Please not that additional terms and conditions may apply and will be mentioned on the competition page.

    1. Open to all entries except those involved in the administration of the competition, employees, agents, resident retailers of the scheme and their employees or family members of Castle Quay Shopping Centre and its promotional partners.
    2. Only one entry per person will be accepted.
    3. Entrants must be aged 18 years or over.
    4. All entrants' details may be used in promotional activity/materials and the winner(s) may be required to participate in promotional activity related to this competition.
    5. The judges' decision is final and NO CORRESPONDENCE will be entered into.
    6. The competition is promoted by Castle Quay Shopping Centre.
    7. Entry to the competition is deemed as FULL ACCEPTANCE of these Terms & Conditions of entry.
    8. Castle Quay Shopping Centre reserves the right to substitute the prize with a prize of equivalent value if the original is no longer available.
    9. Winners will be picked and contacted within 14 days of the closing date. Winners will have 7 days to accept the prize/s.
    10. Castle Quay Shopping Centre will forward the prize/s to the notified person/s within a further 28 days.
    11. Winners will be contacted via email or by phone. Winners will then be announced via Castle Quay Shopping Centre social media channels or alternatively for details of the winners' names, please send a SAE to: Competitions, Castle Quay Shopping Centre, Castle Quay, Banbury, Oxfordshire, OX16 5UN.
    12. Error & Omissions Excepted.
    13. Further Terms & Conditions may apply. Contact info@castlequayshopping.co.uk for more information.
    14. The competition prizes are non-transferable and cannot be exchanged or refunded.

  11. Castle Quay Survey Competition Terms

    1. Open to all entries within the OX, CV, NN, GL, HP & MK postcodes except those involved in the administration of the competition, employees, agents, and their employees or family members of Castle Quay and its promotional partners.
    2. Only one competition entry per person will be accepted.
    3. To be eligible to win the prize, entrants must complete the survey.
    4. Entrants must be aged 16 years or over.
    5. All entrants' details may be used in promotional activity/materials and the winner(s) may be required to participate in promotional activity related to this competition. Entry to competition ends Wednesday 12th October at 23:59 GMT.
    6. The competition is promoted by Castle Quay.
    7. Entry to the competition is deemed as FULL ACCEPTANCE of these Terms & Conditions of entry.
    8. One winner will be selected at random from all of the completed surveys.
    9. The winner must select a voucher for a store within Castle Quay shopping centre, if that store does not provide vouchers, Castle Quay reserves the right to request the winner select another retailer.
    10. A winner will be picked and contacted within 14 days of the competition closing date.
    11. The winner will have 14 days to accept the prize/s.
    12. The notified person/s are to arrange collection of their prize from Castle Quay within a further 28 days.
    13. The winner will be contacted via email or by phone.
    14. The winner will then be announced via Castle Quay social media channels or alternatively for details of the winners' names, please send an SAE Castle Quay Shopping Centre, Castle St, Banbury OX16 5UN.
    15. This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook.
    16. You are providing your information to Castle Quay and no other promotional partners including Facebook.
    17. You may occasionally be contacted by Castle Quay via email. Error & Omissions Excepted.
    18. Further Terms & Conditions may apply. Contact Castle Quay for more information.