Coronavirus Update

By | Featured, News

Updated: 11.5.20

In line with Government recommendations, we can confirm that the majority of retailers in Castle Quay Shopping Centre have now closed, with the exception of those stores selling essential food items and medicines, and banks. We advise shoppers to check the retailers’ individual websites for amended opening times.

The shopping centre continues to follow the latest advice from the Government, including social distancing, to ensure that we keep everyone safe during this period of uncertainty.

We are working closely with our retailers through this challenging period and would like to thank all of those staff who are continuing to provide the community with essential items and services during this time.

We will be posting regular updates on our social media channels, so please do look out for updates.

Bank Holiday Centre Opening Hours:

Core hours for Bank Holidays are 10am – 4pm, individual store opening hours may vary.

Open Essential Stores:

We are temporarily operating with the following opening hours until further notice:

Mon – Sat: 9am – 5pm
Sun: 10.30am – 4.30pm

These are subject to change and may vary on particular days due to the safety of our customers and colleagues. If you have an urgent prescription to pick up after closing time, then please knock on the shutters/window by the healthcare area.

Grape Tree
We are temporarily trading at reduced opening hours until further notice for the safety of our colleagues and customers.

We remain open to aid with your banking enquiries and needs. 

We are temporarily trading at reduced opening hours until further notice for the safety of our colleagues and customers.

Holland & Barrett
To help support our NHS and those most in need at this time, all our stores (excluding Tesco concession stores) will now be offering the following:

Where possible, the first hour of trading is reserved for elderly and vulnerable customers, 10-11am (Monday – Sunday). During this time, we kindly ask our other customers to consider their shopping times to allow those that are more vulnerable the opportunity to buy what they need. From 11am – 4pm our stores are open for all, including normal opening hours on Sundays.

All NHS workers will receive Holland & Barrett staff discount when shopping in store. Please show your NHS ID at the till.

M&S Food
On Monday’s & Thursday’s we will be designating the first hour of trading for older & vulnerable customers and for our brilliant NHS and emergency workers. We ask that our other valued customers to respect this request, as it’s the kindness and support we show each other that will get us through this.
Our open hours can be found here. Our café is now closed until further notice for the safety of our colleagues and customers. 

Our trading hours may need to be amended locally at short notice. Please call the store directly to confirm they are open. 01295 275149

Bank Holiday Hours:

Sat 23rd May: 9am – 5pm
Sun 24th May: 10.30am – 4.30pm
Mon 25th May: 10.30am – 4.30pm

Post Office
In light of the recent government announcements Post Office would like to share our thoughts on what this means for our customers, the services we offer and the precautions we are putting in place to keep our Postmasters, colleagues and customers safe. Post Offices have been designated as an essential service by the government and we continue to thank our Postmasters for keeping their branches open where possible and serving their communities.

“The vast majority of Post Offices are open. Many are located in convenience stores, newsagents or stand-alone branches that are allowed to be open by the government. Customers are able to get cash, deposit cheques, pay bills as well as send and collect parcels. These are vital services, particularly for many vulnerable customers.

Many Post Offices have floor markers and other information on posters to help customers stay two metres apart. Additional protective equipment is also being sourced for Postmasters. Where a Post Office has to close, for example it’s in a library, posters should be displayed showing the nearest branch. Please check our branch finder app for all the latest information for Post Offices that are open.”
Nick Read, Chief Executive of the Post Office