Coronavirus Update

By | Featured, News

Updated: 30.6.20

We would like to welcome our shoppers back to the Castle Quay Shopping Centre. In line with National Government advice, we are closely following the latest guidelines as our customers’ safety and wellbeing is our priority and will be working continuously to ensure all new procedures are being followed.

Each of us has a part to play in the fight against Coronavirus, and by following and respecting the measures we have put in place, we can help to minimise the risk of transmission of the virus to protect individuals’ safety and wellbeing. We will continue to develop our health and safety procedures as per the latest Government guidance.

Our customer services desk will be fully operational when we reopen, and we would encourage anyone visiting the centre who encounters a problem to visit our friendly team and share any concerns and feedback.

We would like to thank you all for your support and understanding during this challenging time, with special thanks to our onsite team for its hard work behind the scenes to support our retailers and keep Castle Quay Shopping Centre moving forward.



1. What are the centre’s current opening hours?

The shopping centre is open from 8:30am – 6pm on Monday to Saturday (M&S opens at 8am), and 10:30am – 4:30pm on a Sunday. We would advise customers to check the websites of individual retailers for opening times before visiting the centre, as these may vary.


2. When will cafes and restaurants open?

Cafes and restaurants will soon be able to open in line with Government guidelines, however this will be at the discretion of the individual stores. Some of our food and beverage operators will be operating a takeaway service.


3. Will you provide clear guidance on social distancing and hygiene to people on arrival?

Yes. The Centre Team have implemented a wide range of measures to protect those visiting the centre. These include:

  • Information boards to explain social distancing rules throughout the centre
  • A one-way flow of arrows placed throughout the centre to direct people in and out of the centre
  • Signage on the floor to denote 2m apart
  • An increased number of hand sanitising stations, including next to touch points such as pay points for the car parks
  • External queue management and crowd management protocols
  • Retraining of staff to support new hygiene and safety and security procedures


4. Have you got extra cleaning practices in place?

Yes, we have increased our cleaning across the centre throughout the day in line with guidance. All lift contact points will be cleaned every 30 minutes, toilets will be cleaned more often and our Amazon Click and Collect lockers will additional undergo regular cleaning.All staff working in the centre have been issued with gloves and masks and hand sanitising stations are available for all to use.


5. Will people have to use different entrance and exiting doors?

Designated entrances and exits will be clearly signposted to ensure a one-way flow of traffic.


6. Will you have a one-way flow of traffic through the centre?

Arrows have been placed on the floor throughout the centre to aid people. These clearly denote which way people should be walking, and are interspersed with signs reminding people to keep 2m apart from each other.


7. How are you regulating the number of customers in the centre and queuing in communal areas on behalf of stores?

Whilst it is the responsibility of individual retailers to manage customers within their stores, the Centre Management team has been working with retailers as to how queuing outside the store will be managed. There are clear markers in high footfall areas as to where customers should queue, signs to denote 2m apart, and increased security personnel will be managing the flow of people.

In areas where there is a limited amount of space, there will be security stationed on a permanent basis to manage the number of people.

Staff working in the centre have undertaken additional training to help them manage a large number of individuals in high footfall areas.


8. Will you provide floor markings and signage to remind customers to follow social distancing wherever possible?

These are displayed throughout the centre, along with posters and banners to remind individuals of the procedures when visiting the shopping centres.


9. Do you recommend visitors wear gloves / wear face coverings?

It is up to individuals how they choose to protect themselves, however we would recommend that people do wear gloves and face coverings to minimise risk to themselves and others.


10. Do you have sanitizer onsite people can use?

We have increased the number of hand sanitising stations throughout the centre, including at key touch points such as parking points and next to the lifts. These are available for everyone to use.


11. Will the toilets be open, and will queuing be controlled?

Security will be positioned outside the toilets to limit the number of people able to access this, and to control queues that may form. Every other cubicle will be closed to allow social distancing, with only a certain number of people allowed to access the facilities at any given point. The queue will be managed by security to the left hand side, encouraging the public to sanitise their hands before entering the toilets.

The toilets will be cleaned regularly with clear signage in place when this is happening.


12. Will you be encouraging the use of stairs wherever possible – making sure that people with disabilities are able to access lifts?

We encourage the public to use the stairs where possible, but appreciate that some people will need to use the lifts within the centre. Where the lifts are being used, we would advise that only members of the same household use the lifts at anyone time.


13. Do you have a vulnerable hour each day in place?

This is at the discretion of individual retailers, so we would advise customers to check individual store websites.


14. Will changing facilities still be available in individual stores?

This is at the discretion of individual retailers, so we would advise customers to check individual store websites.


15. Will cash payments still be made in stores?

This is at the discretion of individual retailers. All car parking stations have contactless payment, should members of the public wish to use this.


16. Is the car park still operating?

The car parks are operating as usual.

Make Mum’s Day

By | News

While every day is an opportunity to show her how much you care, Mothering Sunday is one day you can truly spoil her rotten! With a great choice of stores including Debenhams, Pandora, The Body Shop and Thorntons, you’re sure to find her the perfect gift.

Whether your Mum is a bit of a bookworm or would appreciate a new hobby-related read, Waterstones is the perfect place to pick her a present she’ll love.

Debenhams is your go-to place for all things Mum, from cosmetics and fragrances to fashion and home accessories, while jewellers like Ernest Jones, Warren James, F. Hinds, H. Samuel and Pandora have a great choice of gems and jewels to explore.

Magical Story is a treasure trove of gift ideas, beautiful picture frames and wall art to novelty gifts that appeal to a variety of personalities.

The Body Shop, The Fragrance Shop and Thorntons are your go-to place for indulgent gifts for your much-loved Mum. Help her relax and unwind with The Body Shop’s Spa of the World collection, treat her to her fave fragrance at The Fragrance Shop, or say it with love with personalised gifts from Thorntons.

Wrap it all up with love with cards and wrapping from Cards Direct, Card Factory or Clintons.


Changing Places and new Customer Services Desk now open

By | News

At Castle Quay Shopping Centre, we’re determined to make your shopping trip as easy and enjoyable as possible, so we’re delighted to announce the opening of Banbury’s first Changing Places facility, as part of a series of improvement works here at the centre.

Our brand new Changing Places facility comes after the identification of a long-standing need for better provision for people living with disabilities within the town. The dedicated space is fully accessible by wheelchair and also features a hoist mechanism that allows carers to manoeuvre others in a safe and dignified fashion.

Specialist design and architecture firm turnerbates was appointed to deliver the project, working closely with local group Accessible Banbury to ensure the facilities were fully suited to the needs of future users.

Special care has been given to even the smallest of details such as the choice of paint colour for the facilities, and lighting, which have been selected to create a friendly, welcoming environment for people with all forms of disability.

Another fabulous new addition to the centre is our brand new Customer Services Desk, which has been designed to enhance your experience here at Castle Quay.

Check out Banbury’s First Zero Waste Shop

By | News

Are you looking to shop a little more eco-consciously? 

We’re excited to announce the arrival of Banbury’s first zero waste shop, opening at Castle Quay this Saturday 7 September. ‘Nothing But Footprints’ will be selling package-free foods and household cleaning products, alongside sustainably sourced and plastic-free products for the eco conscious home.

The people behind this great brand are local Banbury residents, Daniel Ludlow and Violeta Martin Garcia. Living a conscious life is their life passion and they wanted to bring this way of thinking (and living) to the people of Banbury, after spotting that there were no zero waste shops in the area.  

You’ll find the store opposite Bodycare and it will be open Thursday, Friday and Saturday every week between 9:00am – 5:30pm.

Nothing But Footprints works with small start-up companies to source a range of ethical products.  One example is SESI (, a social enterprise based in Oxford who make and distribute household cleaning products, such as washing up liquid and laundry liquid in a fully circular system where all containers are sent back, cleaned and reused. They started making their products in their shed and selling at local markets and have grown from there. They now distribute their refills all over the UK and have an army of loyal supporters and customers. They are currently designing and building a pedal-powered cleaning system to clean their empties before refilling, and all refilling is done using gravity. 

The team also work with Primal Suds ( who make soap in a traditional way. They are a couple from Southampton whose soaps, shampoo bars and solid deodorants have been hugely popular across the UK and are handmade, vegan, and smell incredible.

For those looking to make small but worthwhile changes in and around the home that have minimal impact on the environment, Nothing But Footprints is the perfect place to start.

Kumon Study Centre Opens At Castle Quay

By | News

We are excited to announce that the Kumon Banbury Study Centre is coming to Castle Quay from Friday 30th August. The study centre will be located at Banbury Museum within Castle Quay until 8th September, and then next to Marks and Spencer and Boots from Monday 9th September.  

Kumon Study Centre helps children of any age and any ability, discover their full potential as they develop their understanding and fluency of each subject. 

With 60 years of experience, the Kumon Maths and English programmes enable students to become confident, independent learners. Kumon Study helps students develop a positive attitude to study that they may not achieve in the traditional school environment. This can increase their enjoyment across a wide range of subjects at school, whilst also preparing them for personal and professional success later in life.

To celebrate their opening, between 1 September and 30 September Kumon will be offering a one-week free trial to all new students at their Banbury study centre.  

On arrival participating children will be assessed, so that their Kumon Instructor can tailor their level of study precisely to their ability. Maths and English programmes will be personalised to students to allow them to start at their own level, when they’re ready.

To find out how the Kumon Study Centre can help your child excel, give them a call on 0800 043 0063 or email us on

Shopmobility – open for business

By | News

Shopmobility, which is situated in the South Car Park of Castle Quay Shopping Centre, remains open for the hiring of wheelchairs and scooters. Opening hours are Monday to Saturday 9am-1pm & 1.30pm-4.30pm. For any queries, please phone the reception desk on 01295 256296 and the team will be glad to assist. We will provide an update should there be any changes to this.

Footbridge Closure

By | CQ Development, News

Further to our most recent update, we can confirm that the footbridge connecting Castle Quay Shopping Centre to Spiceball Park Road North will close from Monday 20th May. This is due to ongoing construction work on the exciting new leisure and retail development at Castle Quay – Castle Quay Waterfront – which is due for completion in 2021.

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