OPEN TODAY FROM 9.00am – 6.00pm

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Customer Care

At Castle Quay, we want to ensure that your visit to the centre and Banbury as a whole is as enjoyable as possible, whatever the reason for your visit. Our Customer Services Desk is located near the Lock 29 tunnel from the South Car Park, where our friendly team will be happy to assist you with anything you need. You can also contact us here.

HOUSEKEEPING

We take great pride in maintaining high levels of cleanliness throughout Castle Quay and our team of dedicated staff who work hard to ensure that whenever you choose to visit, you can enjoy your shopping, dining or leisure experience.

Should you ever have cause to comment on our Housekeeping standards, we would like to hear from you so that we have the opportunity to take action and improve our standards. Please email us giving us as much relevant information as possible ‐ including your name and contact telephone number ‐ and, if requested, we will get back to you as soon as we can. Alternatively, feel free to call us on 01295 256296.

TAXI BUTLER SERVICE

‘We now offer a Taxi Butler Service from the Customer Service Desk (located in front of the public toilets) in Castle Quay Shopping Centre during the Centre’s/Lock 29 opening hours and The Customer Service Ambassadors can arrange this for anyone by using a local Banbury Taxi firm called Royal Cars for which we can order a taxi for you straightaway to pick you up from the taxi rank located near the Shiremobility shop by walking through the Lock 29 complex to drive you wherever you need to go’. Please call the Customer Service Desk on (01295) 709868 if you require more details about this service.

LOST PROPERTY

If you lose any personal property while at Castle Quay, please notify us as soon as you can by calling 01295 709868 or email us at customerservice@castlequayshopping.co.uk. Please provide us as much information as possible ‐ including your name and contact telephone number ‐ and we will get back to you as soon as we can.

You can also visit our new Customer Services Desk located near the toilets and speak to a member of the Castle Quay team to report or hand in any lost property.

SECURITY

The safety and security of our customers at Castle Quay is our priority. We take great pride in the safe and secure environment we provide and our dedicated security team works hard to ensure that whenever you choose to go within the centre, you can enjoy your visit.

Should you ever have cause to comment on our security standards, we would like hear from you.

Please email us at customerservice@castlequayshopping.co.uk, giving us as much relevant information as possible – including your name and contact telephone number – and, if requested, we will get back to you as soon as we can. Alternatively, feel free to call us on 01295 709868.

DOG FRIENDLY

Well behaved dogs are now welcome inside Castle Quay and Lock29, when visiting with your dog(s) please adhere to these rules:

  • Please keep dogs on a lead at all times while you visit
  • Only a maximum of 2 dogs per customer is allowed
  • Do not leave dogs unattended or unsupervised at any time
  • Dogs causing a nuisance by barking, jumping up at, or pestering other visitors will be asked to leave
  • Please clean up after your dog as you would in public.

SMOKING

Smoking and vaping are not permitted in Castle Quay Shopping Centre.

BIKES

Pushbikes are not permitted in the shopping centre at any time.

opening times
Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 18:00
Sunday 10:30 - 16:30
Customer Service Desk

01295 709868

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