Coronavirus Update

By | Featured, News

Updated: 11.5.20

In line with Government recommendations, we can confirm that the majority of retailers in Castle Quay Shopping Centre have now closed, with the exception of those stores selling essential food items and medicines, and banks. We advise shoppers to check the retailers’ individual websites for amended opening times.

The shopping centre continues to follow the latest advice from the Government, including social distancing, to ensure that we keep everyone safe during this period of uncertainty.

We are working closely with our retailers through this challenging period and would like to thank all of those staff who are continuing to provide the community with essential items and services during this time.

We will be posting regular updates on our social media channels, so please do look out for updates.

Bank Holiday Centre Opening Hours:

Core hours for Bank Holidays are 10am – 4pm, individual store opening hours may vary.

Open Essential Stores:

We are temporarily operating with the following opening hours until further notice:

Mon – Sat: 9am – 5pm
Sun: 10.30am – 4.30pm

These are subject to change and may vary on particular days due to the safety of our customers and colleagues. If you have an urgent prescription to pick up after closing time, then please knock on the shutters/window by the healthcare area.

Grape Tree
We are temporarily trading at reduced opening hours until further notice for the safety of our colleagues and customers.

We remain open to aid with your banking enquiries and needs. 

We are temporarily trading at reduced opening hours until further notice for the safety of our colleagues and customers.

Holland & Barrett
To help support our NHS and those most in need at this time, all our stores (excluding Tesco concession stores) will now be offering the following:

Where possible, the first hour of trading is reserved for elderly and vulnerable customers, 10-11am (Monday – Sunday). During this time, we kindly ask our other customers to consider their shopping times to allow those that are more vulnerable the opportunity to buy what they need. From 11am – 4pm our stores are open for all, including normal opening hours on Sundays.

All NHS workers will receive Holland & Barrett staff discount when shopping in store. Please show your NHS ID at the till.

M&S Food
On Monday’s & Thursday’s we will be designating the first hour of trading for older & vulnerable customers and for our brilliant NHS and emergency workers. We ask that our other valued customers to respect this request, as it’s the kindness and support we show each other that will get us through this.
Our open hours can be found here. Our café is now closed until further notice for the safety of our colleagues and customers. 

Our trading hours may need to be amended locally at short notice. Please call the store directly to confirm they are open. 01295 275149

Bank Holiday Hours:

Sat 23rd May: 9am – 5pm
Sun 24th May: 10.30am – 4.30pm
Mon 25th May: 10.30am – 4.30pm

Post Office
In light of the recent government announcements Post Office would like to share our thoughts on what this means for our customers, the services we offer and the precautions we are putting in place to keep our Postmasters, colleagues and customers safe. Post Offices have been designated as an essential service by the government and we continue to thank our Postmasters for keeping their branches open where possible and serving their communities.

“The vast majority of Post Offices are open. Many are located in convenience stores, newsagents or stand-alone branches that are allowed to be open by the government. Customers are able to get cash, deposit cheques, pay bills as well as send and collect parcels. These are vital services, particularly for many vulnerable customers.

Many Post Offices have floor markers and other information on posters to help customers stay two metres apart. Additional protective equipment is also being sourced for Postmasters. Where a Post Office has to close, for example it’s in a library, posters should be displayed showing the nearest branch. Please check our branch finder app for all the latest information for Post Offices that are open.”
Nick Read, Chief Executive of the Post Office


Make Mum’s Day

By | News

While every day is an opportunity to show her how much you care, Mothering Sunday is one day you can truly spoil her rotten! With a great choice of stores including Debenhams, Pandora, The Body Shop and Thorntons, you’re sure to find her the perfect gift.

Whether your Mum is a bit of a bookworm or would appreciate a new hobby-related read, Waterstones is the perfect place to pick her a present she’ll love.

Debenhams is your go-to place for all things Mum, from cosmetics and fragrances to fashion and home accessories, while jewellers like Ernest Jones, Warren James, F. Hinds, H. Samuel and Pandora have a great choice of gems and jewels to explore.

Magical Story is a treasure trove of gift ideas, beautiful picture frames and wall art to novelty gifts that appeal to a variety of personalities.

The Body Shop, The Fragrance Shop and Thorntons are your go-to place for indulgent gifts for your much-loved Mum. Help her relax and unwind with The Body Shop’s Spa of the World collection, treat her to her fave fragrance at The Fragrance Shop, or say it with love with personalised gifts from Thorntons.

Wrap it all up with love with cards and wrapping from Cards Direct, Card Factory or Clintons.


Changing Places and new Customer Services Desk now open

By | News

At Castle Quay Shopping Centre, we’re determined to make your shopping trip as easy and enjoyable as possible, so we’re delighted to announce the opening of Banbury’s first Changing Places facility, as part of a series of improvement works here at the centre.

Our brand new Changing Places facility comes after the identification of a long-standing need for better provision for people living with disabilities within the town. The dedicated space is fully accessible by wheelchair and also features a hoist mechanism that allows carers to manoeuvre others in a safe and dignified fashion.

Specialist design and architecture firm turnerbates was appointed to deliver the project, working closely with local group Accessible Banbury to ensure the facilities were fully suited to the needs of future users.

Special care has been given to even the smallest of details such as the choice of paint colour for the facilities, and lighting, which have been selected to create a friendly, welcoming environment for people with all forms of disability.

Another fabulous new addition to the centre is our brand new Customer Services Desk, which has been designed to enhance your experience here at Castle Quay.

Check out Banbury’s First Zero Waste Shop

By | News

Are you looking to shop a little more eco-consciously? 

We’re excited to announce the arrival of Banbury’s first zero waste shop, opening at Castle Quay this Saturday 7 September. ‘Nothing But Footprints’ will be selling package-free foods and household cleaning products, alongside sustainably sourced and plastic-free products for the eco conscious home.

The people behind this great brand are local Banbury residents, Daniel Ludlow and Violeta Martin Garcia. Living a conscious life is their life passion and they wanted to bring this way of thinking (and living) to the people of Banbury, after spotting that there were no zero waste shops in the area.  

You’ll find the store opposite Bodycare and it will be open Thursday, Friday and Saturday every week between 9:00am – 5:30pm.

Nothing But Footprints works with small start-up companies to source a range of ethical products.  One example is SESI (, a social enterprise based in Oxford who make and distribute household cleaning products, such as washing up liquid and laundry liquid in a fully circular system where all containers are sent back, cleaned and reused. They started making their products in their shed and selling at local markets and have grown from there. They now distribute their refills all over the UK and have an army of loyal supporters and customers. They are currently designing and building a pedal-powered cleaning system to clean their empties before refilling, and all refilling is done using gravity. 

The team also work with Primal Suds ( who make soap in a traditional way. They are a couple from Southampton whose soaps, shampoo bars and solid deodorants have been hugely popular across the UK and are handmade, vegan, and smell incredible.

For those looking to make small but worthwhile changes in and around the home that have minimal impact on the environment, Nothing But Footprints is the perfect place to start.

Kumon Study Centre Opens At Castle Quay

By | News

We are excited to announce that the Kumon Banbury Study Centre is coming to Castle Quay from Friday 30th August. The study centre will be located at Banbury Museum within Castle Quay until 8th September, and then next to Marks and Spencer and Boots from Monday 9th September.  

Kumon Study Centre helps children of any age and any ability, discover their full potential as they develop their understanding and fluency of each subject. 

With 60 years of experience, the Kumon Maths and English programmes enable students to become confident, independent learners. Kumon Study helps students develop a positive attitude to study that they may not achieve in the traditional school environment. This can increase their enjoyment across a wide range of subjects at school, whilst also preparing them for personal and professional success later in life.

To celebrate their opening, between 1 September and 30 September Kumon will be offering a one-week free trial to all new students at their Banbury study centre.  

On arrival participating children will be assessed, so that their Kumon Instructor can tailor their level of study precisely to their ability. Maths and English programmes will be personalised to students to allow them to start at their own level, when they’re ready.

To find out how the Kumon Study Centre can help your child excel, give them a call on 0800 043 0063 or email us on

Shopmobility – open for business

By | News

Shopmobility, which is situated in the South Car Park of Castle Quay Shopping Centre, remains open for the hiring of wheelchairs and scooters. Opening hours are Monday to Saturday 9am-1pm & 1.30pm-4.30pm. For any queries, please phone the reception desk on 01295 256296 and the team will be glad to assist. We will provide an update should there be any changes to this.

Footbridge Closure

By | CQ Development, News

Further to our most recent update, we can confirm that the footbridge connecting Castle Quay Shopping Centre to Spiceball Park Road North will close from Monday 20th May. This is due to ongoing construction work on the exciting new leisure and retail development at Castle Quay – Castle Quay Waterfront – which is due for completion in 2021.

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