Facilities & Accessibility

CASTLE QUAY FACILITIES

Castle Quay offers a variety of facilities to make your visit to Banbury as comfortable and convenient as possible.

TOILETS

Castle Quay’s toilet facilities can be found behind the Customer Services Desk, located near the Lock 29 tunnel from the South Car Park.

DISABLED TOILETS & CHANGING PLACES FACILITIES

Castle Quay’s disabled toilets and Changing Places facilities can be found behind the Customer Services Desk located near the Lock 29 tunnel from the South Car Park.

Our specially fitted out Changing Places facility has all the necessary equipment needed to safely and efficiently change an adult confined to a wheelchair, including a height adjustable changing bench and a hoist.

BABY CHANGING FACILITIES

Castle Quay’s baby changing facilities can be found behind the Customer Services Desk located near the Lock 29 tunnel from the South Car Park. We can also offer a baby bottle warming facility from our Customer Service Desk, located in front of our Baby Changing Facilities.

ACCESSIBILITY WITH THE SHIRE MOBILITY SCHEME

Castle Quay is pleased to support the Shire Mobility scheme which provides accessible shopping for those who need it. Unlocking the many access barriers faced by people with a disability (permanent or temporary), through the provision of mobility equipment, we have a wide range of customer service facilities to make shopping easier.

DISABLED PARKING

Disabled Parking is provided on the ground floor of the South Car Park, as well as in North Car Park 1 underneath The Light and North Car Park 2 underneath Lidl.

Accessible route to the The Light cinema, entertainment venue and outdoor terrace is via the Lower Ground level of the North 1 Car Park.

ASSISTANCE DOGS

All dogs are welcome at Castle Quay, a maximum of two dogs per customer is permitted, all dogs must remain on a lead and no dogs are to be left unattended whilst visiting the centre.

DISABLED TOILETS

Disabled toilets can be found behind the Customer Services Desk located near the Lock 29 tunnel from the South Car Park.

HIRE WHEELCHAIRS, POWERCHAIRS AND SCOOTERS

Castle Quay customers can hire wheelchairs, powerchairs and scooters from Shire Mobility located on the ground floor of the South Car Park. For free registration call Shire Mobility on 01295 252 722.

CASH POINTS

Castle Quay customers will find one ATM on Bridge Street and further cashpoints inside Halifax (Market Place).

ELECTRIC SCOOTERS

Electric scooters are not permitted in Castle Quay Shopping Centre under any circumstances. This does not apply to mobility scooters as referenced above.